Privacy Policy

Privacy Policy

Effective Date: September 8, 2025 Last Updated: September 8, 2025

This Privacy Policy describes how Splash Soul Gallery collects, uses, and protects your information when you visit our website and purchase digital products. By using our website, you consent to the practices described in this policy.


Information We Collect

Personal Information

  • Contact Information: Full name, email address, phone number
  • Billing Information: Billing address, payment method details
  • Account Information: Username, password, purchase history
  • Communication Records: Customer support interactions, feedback, and inquiries

Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on site, click patterns, referral sources
  • Transaction Data: Purchase details, download activity, payment processor information

Marketing Information

  • Email preferences and marketing opt-ins (with consent)
  • Social media interactions and engagement data
  • Survey responses and feedback

How We Use Your Information

Primary Uses

  • Order Processing: Complete transactions and deliver digital products
  • Account Management: Create and maintain customer accounts
  • Customer Support: Respond to inquiries and resolve technical issues
  • Product Delivery: Send download links and access credentials

Secondary Uses

  • Business Operations: Fraud prevention, security monitoring, and risk assessment
  • Analytics: Improve website performance, user experience, and product offerings
  • Marketing: Send promotional emails and personalized recommendations (with consent)
  • Legal Compliance: Meet tax, accounting, and regulatory requirements

Data Processing Legal Basis (GDPR)

  • Contract Performance
  • Legitimate Interest
  • Consent (for marketing and cookies)
  • Legal Obligation

Information Sharing and Disclosure

Service Providers

  • Payment Processors
  • Cloud Storage and Hosting
  • Email Services
  • Analytics Providers

Legal Disclosures

  • To comply with legal processes, court orders, or investigations
  • To protect rights, property, or safety
  • To investigate fraud or security breaches
  • To transfer assets in case of sale, merger, or acquisition

No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties.


Cookies and Tracking Technologies

Essential Cookies

  • Shopping cart and checkout
  • User authentication and account access
  • Security and fraud prevention

Analytics Cookies

  • Traffic analysis
  • User behavior tracking
  • Conversion tracking

Marketing Cookies

  • Personalized advertising
  • Social media integration
  • Email campaign effectiveness

See our separate Cookie Policy for details.


Data Security

Security Measures

  • 256-bit SSL Encryption
  • PCI DSS compliant payment systems
  • Access controls (need-to-know basis)
  • Regular security audits

Data Breach Notification

We will notify customers and authorities within 72 hours if required by law.


Data Retention

  • Transaction Records: 7 years
  • Account Information: Until deletion or 3 years of inactivity
  • Marketing Data: Until opt-out or 2 years inactivity
  • Technical Logs: 12 months

Your Privacy Rights

Universal Rights

  • Access
  • Correction
  • Deletion
  • Portability

GDPR Rights

  • Restriction of processing
  • Objection to processing
  • Human review of automated decisions

CCPA Rights

  • Right to Know
  • Right to Delete
  • Right to Opt-Out
  • Right to Non-Discrimination

Exercising Your Rights

To exercise rights, contact support@splashsoulgallery.com with:

  • Description of your request
  • Proof of identity
  • Specific data details

We respond within 30 days to verified requests.


International Data Transfers

  • Adequacy Decisions
  • Standard Contractual Clauses
  • Certification Programs

Children’s Privacy

  • No services for children under 13
  • No intentional data collection from minors
  • Parents may contact us for review or deletion

Third-Party Links and Services

  • We are not responsible for third-party website practices
  • Social media integrations may track your activity

Marketing and Communications

  • Transactional (cannot opt-out): order confirmations, support communications
  • Optional: newsletters, recommendations, product updates

Opt-out options: unsubscribe link, account settings, or support request.


State-Specific Privacy Rights

  • California (CCPA/CPRA): Right to know, delete, opt-out, limit use of sensitive info
  • Virginia (VCDPA): Access, correction, deletion, copy
  • Other States: Similar rights may apply

Business Transfers

In case of sale, merger, or acquisition, your information may be transferred. Notice will be provided.


Updates to This Privacy Policy

  • Email notifications to registered customers
  • Prominent website notice for 30 days
  • Updated “Last Modified” date

Continued use = acceptance of changes.


Contact Information

Support: support@splashsoulgallery.com


This Privacy Policy is effective as of the date listed above and applies to all information collected by Splash Soul Gallery through our website and services.