Refund policy
This policy applies to physical products sold by Warblewick. Digital downloads are covered by our Digital Products Policy.
Every item in this shop is made to order. Nothing is printed or produced until you place your order, and each piece is created specifically for you. For this reason all sales are final, and orders cannot be canceled or changed once they are placed.
We do not accept returns or exchanges, and we do not issue refunds, for a change of mind, an item or size selected by mistake at checkout, or a design that looks different on your screen than it does in print. Colors vary slightly between screens and printed products.
Damaged, defective or incorrect items
If your order arrives damaged, misprinted, defective, or is not the item you ordered, we will replace it free of charge.
Contact us through our contact form at https://warblewick.com/pages/contact within 30 days of delivery. Include your order number, clear photographs showing the problem, and a photograph of the shipping box including the shipping label. If more than one item is affected, photograph all affected items together.
Do not discard the item or the packaging until we have replied. You do not need to ship anything back to us. Once your photographs are received and confirmed, a replacement is produced and shipped at our expense. A replacement is the only remedy offered. A refund is issued solely in the event that the item can no longer be produced at all.
If tracking stops updating and your parcel does not arrive, contact us through our contact form within 30 days of the last tracking update. We will open an investigation with the carrier. Once the carrier confirms the parcel as lost, we will reship your order at no cost to you.
Once tracking shows an order as delivered, the order is considered complete. We are not responsible for parcels marked as delivered by the carrier, or for parcels stolen or missing after delivery.
Please check your address carefully before completing checkout. If a parcel is returned to us because the address was incomplete or incorrect, or if it is delivered to an address you entered incorrectly, we can reprint and reship the order, but the cost of the new item and its shipping must be paid again.
If we are unable to ship your order within 30 days of purchase, we will contact you with a revised shipping date. You may accept the new date or cancel your order. If you choose to cancel, or if we cannot reach you, you receive a full refund of everything you paid, issued within seven business days.
All requests are handled through our contact form at https://warblewick.com/pages/contact, or by email at support@warblewick.com. We reply within 2 business days.