Shipping policy
Shipping Policy
This policy applies to physical products sold by Warblewick.
Where we ship
We currently ship within the United States only. Orders cannot be placed for delivery outside the United States.
Shipping cost
Shipping is free on every order. The cost of delivery is already included in the price of each product, so no shipping charge is added at checkout.
Production time
Every item is made to order. Production takes up to 2 business days from the moment your order is placed. Orders placed on weekends or public holidays enter production on the next business day.
Delivery time
After production, orders are shipped with tracked standard delivery and arrive within 2 to 5 business days.
For most orders this means delivery within approximately one week of purchase. Delivery times are estimates and can be affected by carrier delays, weather and public holidays.
Tracking
You receive an email with a tracking number as soon as your order ships, and further emails when the parcel is out for delivery and when it has been delivered.
Delays
If we are unable to ship your order within 30 days of purchase, we will contact you with a revised shipping date. You may accept the new date or cancel your order for a full refund.
Address accuracy
Please check your shipping address carefully before completing checkout. If a parcel is returned to us or delivered to the wrong place because the address was incomplete or incorrect, the cost of reprinting and reshipping the order must be paid again.
Lost or damaged parcels
Parcels lost in transit, and items that arrive damaged or incorrect, are covered by our Refund Policy.
Digital Products Policy
This policy applies to digital products sold by Warblewick — files you download, such as printable sheets, activity pages and artwork. Physical products are covered by our Refund Policy and our Shipping Policy.
How delivery works
Digital products are delivered electronically. As soon as your payment is confirmed you receive a download link by email and on the order confirmation page. Nothing is posted to you and there is no shipping cost.
Please check that your email address is correct at checkout. If the link does not arrive within one hour, check your spam folder and then contact us.
All sales are final
Digital files cannot be returned once they have been delivered. All sales of digital products are final, and we do not issue refunds or exchanges for a change of mind, for a file bought by mistake, or because a file was not opened in time.
Files that do not work
If a file will not download, arrives damaged or unreadable, or is not the file you ordered, contact us through our contact form at https://warblewick.com/pages/contact or by email at support@warblewick.com within 30 days of purchase. Tell us your order number and what happens when you try to open the file. We will send a working file. If the file cannot be supplied at all, we refund it.
What you may do with the files
You may download the file, keep it, and print it as many times as you like for your own family, your own classroom or your own child.
You may not resell the file, share it, give it away, upload it anywhere, or use it commercially. You may not print it for sale, and you may not use the artwork or the characters in products of your own. The file is licensed to you, not sold to you, and all rights in the artwork and characters remain with us.
What you need to open the files
Files are supplied as PDF or PNG unless the product page says otherwise. You need a device that can open and print those formats. Colors vary between screens and printers.
Questions about a digital order: https://warblewick.com/pages/contact or support@warblewick.com. We reply within 2 business days..